Store Policies

Dymond's Paw Return Policy


Items that are not personalized may be returned for full credit or exchanged within five (5) business days of receipt; personalized keepsakes are non-returnable/non-refundable. Please email for return instructions. Shipping charges are NOT refundable and the customer is responsible for return shipping.




Each item is custom made to suit each customer. Please allow seven (7) to ten (10) business days for the creation of your piece in addition to standard shipping times of three (3) to five (5) business days within the continental United States. Please note: shipping charges vary and will be assessed at the time your order is placed.